top of page

Privacy Policy

Privacy Policy – Lark & Linnet

Effective date: 30th April 2026
 

At Lark & Linnet  we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us.
 

1. Who We Are

Lark & Linnet is a UK-based property and hospitality business offering holiday accommodation and property-related services.
 

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: enquiries@larkandlinnetluxurystays.co.uk
Address: 15 College Street, Bury St Edmunds. IP33 1NL. UK
 

2. Information We Collect

We may collect and process the following information:

  • Your name

  • Email address

  • Telephone number

  • Booking or enquiry details

  • Information you provide through contact forms

  • Website usage data (such as pages visited, browser type, and IP address through cookies/analytics)
     

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Manage bookings and customer communications

  • Provide our services

  • Improve our website and customer experience

  • Meet legal or regulatory obligations

  • Send occasional updates (only where you have consented)
     

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Consent – where you have given permission

  • Contract – where processing is necessary for a booking or service

  • Legal obligation – where we must comply with law

  • Legitimate interests – to operate and improve our business responsibly
     

5. Sharing Your Data

We do not sell your personal data.

We may share your information with trusted third parties where necessary, such as:

  • Booking platforms

  • Payment providers

  • Professional advisers (accountants, legal advisers)

  • Website hosting or IT service providers

  • Regulatory authorities where required by law

 

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

​

7. How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purpose it was collected for, including legal, accounting and tax requirements.

​

8. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookies through your browser settings.

Where required, we will request your consent before placing non-essential cookies.

​

9. Your Rights

Under UK data protection law, you have rights including:

  • Access to your personal data

  • Correction of inaccurate information

  • Erasure (“right to be forgotten”)

  • Restriction of processing

  • Objection to processing

  • Data portability

  • Withdrawal of consent at any time (where applicable)

You also have the right to complain to the Information Commissioner's Office (ICO).

​

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

​

bottom of page